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.line-col{width:140px;min-width:140px}.active-calls-table .from-col{width:120px;min-width:120px}.active-calls-table .agent-col{width:100px;min-width:100px}.active-calls-table .transfer-col{width:50px;min-width:50px}.active-calls-table .status-col{width:90px;min-width:90px}}@media (max-width: 1000px){.active-calls-table th.line-col,.active-calls-table td.line-col{width:120px!important;min-width:120px!important;max-width:120px!important}.active-calls-table th.status-col,.active-calls-table td.status-col{width:80px!important;min-width:80px!important;max-width:80px!important}}@media (max-width: 900px){.active-calls-table th.line-col,.active-calls-table td.line-col{width:100px!important;min-width:100px!important;max-width:100px!important}}@media (max-width: 768px){.active-calls-table th.line-col,.active-calls-table td.line-col,.active-calls-table th.status-col,.active-calls-table 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#fff3}.rvt-bar-segment.back-office{background:linear-gradient(135deg,#06b6d4,#22d3ee);border-color:#06b6d44d;box-shadow:0 2px 8px #06b6d44d,inset 0 1px #fff3}.rvt-bar-segment.training{background:linear-gradient(135deg,#6366f1,#8b5cf6);border-color:#6366f14d;box-shadow:0 2px 8px #6366f14d,inset 0 1px #fff3}.rvt-bar-segment.offline{background:linear-gradient(135deg,#9ca3af,#d1d5db);border-color:#9ca3af4d;box-shadow:0 2px 8px #9ca3af33,inset 0 1px #ffffff1a}.rvt-bar-segment.empty{background:linear-gradient(135deg,#e5e7eb,#f3f4f6);border-color:#9ca3af33;box-shadow:inset 0 1px 2px #0000001a}.agent-name{font-size:10px;font-weight:600;color:#fff;text-shadow:0 1px 2px rgba(0,0,0,.5);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%;text-align:center;line-height:1}.rvt-bar-segment:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026,inset 0 1px #fff3}.rvt-legend{display:flex;justify-content:center;gap:var(--vercel-space-5);font-size:var(--vercel-font-sm)}.legend-item{display:flex;align-items:center;gap:var(--vercel-space-2);font-weight:500;color:var(--vercel-text-secondary)}.legend-color{width:12px;height:12px;border-radius:3px;border:1px solid rgba(255,255,255,.2)}.legend-color.available{background:linear-gradient(135deg,#10b981,#34d399)}.legend-color.on-call{background:linear-gradient(135deg,#0070f3,#3b82f6)}.legend-color.unavailable{background:linear-gradient(135deg,#9ca3af,#d1d5db)}.legend-color.empty{background:linear-gradient(135deg,#e5e7eb,#f3f4f6)}@media (max-width: 768px){.rvt-status-bar-header{flex-direction:column;align-items:flex-start;gap:var(--vercel-space-2)}.rvt-counts{flex-direction:column;gap:var(--vercel-space-1)}.rvt-bar-container{height:28px;gap:3px}.rvt-legend{flex-wrap:wrap;gap:var(--vercel-space-3)}}:root{--vercel-bg-primary: #ffffff;--vercel-bg-secondary: #fafafa;--vercel-text-primary: #000000;--vercel-text-secondary: #666666;--vercel-text-tertiary: #888888;--vercel-border-primary: #eaeaea;--vercel-border-secondary: #dddddd;--vercel-accent-blue: #0070f3;--vercel-accent-black: #000000;--vercel-success: #50e3c2;--vercel-warning: #f5a623;--vercel-error: #ff0000;--vercel-font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto", "Helvetica Neue", sans-serif;--vercel-font-xs: .75rem;--vercel-font-sm: .875rem;--vercel-font-base: 1rem;--vercel-font-lg: 1.125rem;--vercel-font-xl: 1.25rem;--vercel-font-2xl: 1.5rem;--vercel-font-3xl: 2.25rem;--vercel-space-1: 4px;--vercel-space-2: 8px;--vercel-space-3: 12px;--vercel-space-4: 16px;--vercel-space-5: 24px;--vercel-space-6: 32px;--vercel-space-8: 64px;--vercel-radius-sm: 6px;--vercel-radius-md: 8px;--vercel-shadow-sm: 0 1px 2px 0 rgb(0 0 0 / .05);--vercel-shadow-md: 0 4px 6px -1px rgb(0 0 0 / .05), 0 2px 4px -2px rgb(0 0 0 / .05);--vercel-transition: color, background-color, border-color, box-shadow;--vercel-transition-duration: .15s}.test-dashboard{min-height:100vh;background:var(--vercel-bg-primary);position:relative;font-family:var(--vercel-font-sans);z-index:1}.test-dashboard-header{background:var(--vercel-bg-secondary);border-bottom:1px solid var(--vercel-border-primary);color:var(--vercel-text-primary);padding:var(--vercel-space-5);position:relative;overflow:hidden;z-index:1}.test-dashboard-header-overlay{background:var(--vercel-bg-primary);border-bottom:1px solid var(--vercel-border-primary);color:var(--vercel-text-primary);padding:var(--vercel-space-5);position:relative;overflow:hidden;display:flex;flex-direction:column;align-items:center}.header-content{display:flex;align-items:center;justify-content:center;gap:15px;margin-bottom:20px;position:relative;width:100%}.status-indicator{position:absolute;top:var(--vercel-space-5);right:var(--vercel-space-5);display:flex;align-items:center;gap:var(--vercel-space-2);background:var(--vercel-bg-primary);border:1px solid 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pulse-liquid{0%{opacity:1;transform:scale(1)}50%{opacity:.8;transform:scale(1.02)}to{opacity:1;transform:scale(1)}}.dashboard-navigation{display:flex;justify-content:center;gap:var(--vercel-space-3);flex-wrap:wrap}.nav-btn{background:var(--vercel-bg-primary);color:var(--vercel-text-primary);border:1px solid var(--vercel-border-primary);padding:var(--vercel-space-4) var(--vercel-space-8);border-radius:var(--vercel-radius-md);font-size:var(--vercel-font-base);font-weight:500;font-family:var(--vercel-font-sans);cursor:pointer;transition:var(--vercel-transition) var(--vercel-transition-duration);position:relative;overflow:hidden;box-shadow:var(--vercel-shadow-sm);min-height:44px;display:flex;align-items:center;justify-content:center}.nav-btn:before{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.2),transparent);transition:left 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8px}}.nav-btn.in-progress{opacity:.6;background:linear-gradient(135deg,var(--vercel-bg-secondary),#f8f8f8);color:var(--vercel-text-secondary);border-color:var(--vercel-border-secondary);cursor:not-allowed;position:relative;flex-direction:column;gap:var(--vercel-space-1)}.nav-btn.in-progress:hover{opacity:.5;background:linear-gradient(135deg,var(--vercel-bg-secondary),#f0f0f0);transform:none}.nav-btn.in-progress.active{opacity:.8;background:linear-gradient(135deg,var(--vercel-accent-black),#333);color:#fff}.progress-label{font-size:var(--vercel-font-xs);font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--vercel-warning);background:#f5a6231a;padding:2px 6px;border-radius:4px;border:1px solid rgba(245,166,35,.2)}.nav-btn.in-progress.active .progress-label{color:#fc0;background:#fc03;border-color:#ffcc004d}.dashboard-section .real-time-queue,.dashboard-section .call-volume-page,.dashboard-section .queue-overview{background:transparent;padding:0}.dashboard-section .live-monitoring-dashboard{background:#fff!important;min-height:100vh!important;margin:-20px!important;padding:20px!important;position:relative!important}.dashboard-section .queue-header{background:#fff;margin:20px;padding:20px;border-radius:8px;box-shadow:0 2px 4px #0000001a}.dashboard-section .real-time-queue{background:transparent}.dashboard-section .call-volume-page,.dashboard-section .queue-overview{padding:20px;background:transparent}.monitoring-checks{background:var(--vercel-bg-primary);border:1px solid var(--vercel-border-primary);border-radius:var(--vercel-radius-md);padding:var(--vercel-space-6);box-shadow:var(--vercel-shadow-sm);font-family:var(--vercel-font-sans)}.monitoring-checks-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--vercel-space-6);gap:var(--vercel-space-4);flex-wrap:wrap}.monitoring-checks-header h2{font-size:var(--vercel-font-xl);font-weight:600;color:var(--vercel-text-primary);margin:0;letter-spacing:-.025em}.header-actions{display:flex;align-items:center;gap:var(--vercel-space-3);flex-shrink:0}.last-updated{font-size:var(--vercel-font-xs);color:var(--vercel-text-tertiary);font-weight:500}.refresh-button{padding:var(--vercel-space-2) var(--vercel-space-4);border:1px solid var(--vercel-border-primary);border-radius:var(--vercel-radius-sm);background:var(--vercel-bg-primary);color:var(--vercel-text-primary);font-size:var(--vercel-font-sm);font-weight:500;cursor:pointer;transition:var(--vercel-transition) var(--vercel-transition-duration);box-shadow:var(--vercel-shadow-sm);font-family:var(--vercel-font-sans)}.refresh-button:hover:not(:disabled){background:var(--vercel-bg-secondary);border-color:var(--vercel-border-secondary);box-shadow:var(--vercel-shadow-md);transform:scale(1.02)}.refresh-button:disabled{opacity:.6;cursor:not-allowed;transform:none}.monitoring-checks-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--vercel-space-8);gap:var(--vercel-space-4)}.loading-spinner{width:40px;height:40px;border:4px solid var(--vercel-border-primary);border-top:4px solid var(--vercel-accent-blue);border-radius:50%;animation:spin 1s linear infinite}.monitoring-checks-loading p{color:var(--vercel-text-secondary);font-size:var(--vercel-font-base);margin:0}.monitoring-checks-error{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--vercel-space-8);text-align:center}.error-icon{font-size:3rem;margin-bottom:var(--vercel-space-4);opacity:.5}.monitoring-checks-error p{font-size:var(--vercel-font-lg);font-weight:600;color:var(--vercel-text-primary);margin:0 0 var(--vercel-space-2) 0}.error-details{font-size:var(--vercel-font-sm);color:var(--vercel-text-secondary);margin-bottom:var(--vercel-space-4)}.retry-button{padding:var(--vercel-space-3) var(--vercel-space-5);background:var(--vercel-accent-blue);color:#fff;border:none;border-radius:var(--vercel-radius-sm);font-size:var(--vercel-font-sm);font-weight:500;cursor:pointer;transition:var(--vercel-transition) var(--vercel-transition-duration);font-family:var(--vercel-font-sans)}.retry-button:hover{background:#06c;transform:scale(1.02)}.no-checks{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--vercel-space-8);text-align:center}.no-checks-icon{font-size:3rem;margin-bottom:var(--vercel-space-4);opacity:.5}.no-checks p{font-size:var(--vercel-font-lg);font-weight:600;color:var(--vercel-text-primary);margin:0 0 var(--vercel-space-2) 0}.no-checks span{font-size:var(--vercel-font-sm);color:var(--vercel-text-secondary)}.checks-list{display:flex;flex-direction:column;gap:var(--vercel-space-4)}.check-item{background:var(--vercel-bg-secondary);border:1px solid var(--vercel-border-primary);border-radius:var(--vercel-radius-sm);transition:var(--vercel-transition) var(--vercel-transition-duration);overflow:hidden}.check-item:hover{border-color:var(--vercel-border-secondary);box-shadow:var(--vercel-shadow-md)}.check-header{display:flex;justify-content:space-between;align-items:center;padding:var(--vercel-space-4) var(--vercel-space-5);background:var(--vercel-bg-primary);border-bottom:1px solid var(--vercel-border-primary);gap:var(--vercel-space-4);flex-wrap:wrap}.check-status{display:flex;align-items:center;gap:var(--vercel-space-3)}.status-badge{padding:var(--vercel-space-1) var(--vercel-space-2);border-radius:var(--vercel-radius-sm);font-size:var(--vercel-font-xs);font-weight:700;text-transform:uppercase;letter-spacing:.5px}.check-type{font-size:var(--vercel-font-sm);font-weight:600;color:var(--vercel-text-primary)}.alert-indicator{font-size:var(--vercel-font-xs);font-weight:600;color:var(--vercel-error);background:#ef44441a;padding:var(--vercel-space-1) var(--vercel-space-2);border-radius:var(--vercel-radius-sm);border:1px solid rgba(239,68,68,.2)}.check-time{display:flex;align-items:center;gap:var(--vercel-space-2)}.timestamp{font-size:var(--vercel-font-sm);color:var(--vercel-text-secondary);font-weight:500}.processing-time{font-size:var(--vercel-font-xs);color:var(--vercel-text-tertiary);font-family:var(--vercel-font-mono);background:var(--vercel-bg-secondary);padding:var(--vercel-space-1) var(--vercel-space-2);border-radius:var(--vercel-radius-sm)}.check-content{padding:var(--vercel-space-5)}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--vercel-space-5)}.metric-group h4{font-size:var(--vercel-font-sm);font-weight:600;color:var(--vercel-text-primary);margin:0 0 var(--vercel-space-3) 0;letter-spacing:-.01em}.metric-items,.threshold-items{display:flex;flex-direction:column;gap:var(--vercel-space-2)}.metric-item,.threshold-item{display:flex;justify-content:space-between;align-items:center;gap:var(--vercel-space-3)}.metric-label,.threshold-label{font-size:var(--vercel-font-sm);color:var(--vercel-text-secondary);font-weight:500;flex:1}.metric-value,.threshold-value{font-size:var(--vercel-font-sm);font-weight:600;color:var(--vercel-text-primary);font-family:var(--vercel-font-mono);flex-shrink:0}.threshold-item{padding:var(--vercel-space-2);background:var(--vercel-bg-primary);border-radius:var(--vercel-radius-sm)}.threshold-status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.alert-count{color:var(--vercel-error)!important;font-weight:700}.alert-types{display:flex;flex-wrap:wrap;gap:var(--vercel-space-1);margin-top:var(--vercel-space-2)}.alert-type-badge{font-size:var(--vercel-font-xs);font-weight:600;color:var(--vercel-error);background:#ef44441a;padding:var(--vercel-space-1) var(--vercel-space-2);border-radius:var(--vercel-radius-sm);border:1px solid rgba(239,68,68,.2);text-transform:uppercase;letter-spacing:.25px}@media (max-width: 768px){.monitoring-checks{padding:var(--vercel-space-4)}.monitoring-checks-header{flex-direction:column;align-items:stretch}.header-actions{justify-content:space-between}.check-header{flex-direction:column;align-items:stretch;text-align:center;gap:var(--vercel-space-3)}.check-time{justify-content:center}.metrics-grid{grid-template-columns:1fr;gap:var(--vercel-space-4)}.metric-item,.threshold-item{flex-direction:column;align-items:stretch;gap:var(--vercel-space-1)}.metric-label,.threshold-label{text-align:left}.metric-value,.threshold-value{text-align:right}}.alert-escalation-config{max-width:1000px;margin:0 auto;padding:var(--vercel-space-6);background:var(--vercel-bg-primary);font-family:var(--vercel-font-sans)}.config-header{text-align:center;margin-bottom:var(--vercel-space-8);padding-bottom:var(--vercel-space-6);border-bottom:1px solid var(--vercel-border-primary)}.config-header h2{font-size:var(--vercel-font-2xl);font-weight:600;color:var(--vercel-text-primary);margin:0 0 var(--vercel-space-3) 0;letter-spacing:-.025em}.config-header p{color:var(--vercel-text-secondary);font-size:var(--vercel-font-base);margin:0}.escalation-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--vercel-space-8);text-align:center}.loading-spinner{width:32px;height:32px;border:3px solid var(--vercel-border-primary);border-top:3px solid var(--vercel-accent-blue);border-radius:50%;animation:spin 1s linear infinite;margin-bottom:var(--vercel-space-4)}.config-section{background:var(--vercel-bg-secondary);border:1px solid var(--vercel-border-primary);border-radius:var(--vercel-radius-md);padding:var(--vercel-space-6);margin-bottom:var(--vercel-space-6);box-shadow:var(--vercel-shadow-sm)}.config-section h3{font-size:var(--vercel-font-xl);font-weight:600;color:var(--vercel-text-primary);margin:0 0 var(--vercel-space-5) 0;display:flex;align-items:center;gap:var(--vercel-space-2)}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--vercel-space-5)}.section-header h3{margin:0}.form-group{margin-bottom:var(--vercel-space-5)}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:var(--vercel-space-4)}.form-group label{display:block;font-size:var(--vercel-font-sm);font-weight:500;color:var(--vercel-text-primary);margin-bottom:var(--vercel-space-2)}.form-input,.form-select{width:100%;padding:var(--vercel-space-3);border:1px solid 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